Privacy Policy

This Privacy Policy explains how VO2 On The Go Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website, purchase our products, use our services, or interact with us.

We are committed to protecting your personal data and complying with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Account login details (if applicable)

• Purchase history
• Order details
• Payment information (processed securely via third-party payment providers; we do not store full card details)

• IP address
• Browser type and version
• Device type
• Time zone and location data
• Website usage data (pages viewed, time on site)

• Preferences in receiving marketing communications
• Interaction with emails, ads, and campaigns

If you use any VO2 On The Go products, apps, or connected services, we may collect:

• Activity data (e.g. workouts, duration, intensity)
• Performance metrics
• Device usage information

We use your data to:

• Process and deliver orders
• Manage your account
• Provide customer support
• Improve our products, services, and user experience
• Send marketing communications (where you have opted in)
• Analyse website and product performance
• Comply with legal and regulatory obligations

We rely on the following lawful bases:

• Contractual necessity – to fulfil orders and provide services
• Legitimate interests – to improve our business and customer experience
• Legal obligations – to comply with applicable laws
• Consent – for marketing communications and optional tracking

We may share your data with trusted third parties, including:

• Payment processors (e.g. Stripe, PayPal)
• E-commerce platforms (e.g. Shopify or similar)
• Shipping and logistics providers
• Marketing and analytics platforms (e.g. email marketing providers, Meta, Google)
• IT hosting and cloud service providers

We require all third parties to respect your data and process it in accordance with the law. We do not sell your personal data.

Your data may be transferred outside the UK (for example, to service providers in the US). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (for marketing)

To exercise these rights, contact us using the details below.

We implement appropriate technical and organisational security measures to protect your personal data, including encryption, secure servers, and access controls.

We use cookies and similar technologies to:

• Enable website functionality
• Analyse traffic and performance
• Personalise content and advertising

You can manage your cookie preferences through your browser settings or cookie banner.

Our website or services may include links to third-party websites. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

VO2 On The Go Ltd
Email: info@vo2onthego.com
Address: 140 Abercorn St, Paisley, PA3 4DF

Last Updated: 14th April 2026